Data Deletion Instructions

Last updated: July 10, 2026

This page explains how to have your data permanently deleted from Offloda Labs Inc. (“Offloda”, “we”, “us”, or “our”). It is the deletion procedure referenced by our Privacy Policy and by the third-party platforms we integrate with, including Meta (Facebook and Instagram).

If you only want to remove one connected advertising or analytics account rather than your whole Offloda account, see section 3 below — you can disconnect a platform yourself at any time.

1. Request full account deletion by email

Send an email to hello@offloda.ai from the email address associated with your Offloda account, using the subject line “Account Deletion Request”, and confirm in the body of the message that you want your account and all associated data permanently deleted from our servers.

Please include the following so we can locate and verify the account:

• The email address you use to sign in to Offloda.
• Your agency name (and, if relevant, the specific brands to remove).
• An explicit statement confirming you want the data permanently deleted.

We will acknowledge your request by email, verify that it came from the account holder, and complete the deletion within 30 days. Deletion is permanent and cannot be undone — we cannot restore reports, connections, or historical performance data afterwards.

2. What we delete

A full account deletion removes:

• Account & profile data — your name, email address, authentication record, role, and seat.
• Agency & brand records — the brands, branding configuration, custom domains, and team memberships belonging to the account.
• Content you created — reports, dashboards, ad copy, SEO/GEO analyses, rank-tracking history, CRM records, and uploads.
• Connected-platform credentials — the OAuth access and refresh tokens, and any API keys, we hold for every platform you connected.
• Cached platform data — the marketing performance metrics we retrieved from those platforms on your behalf.
• API keys issued to you — any Offloda REST API keys, which are revoked immediately.

3. Deleting data obtained from Meta (Facebook and Instagram)

When you connect a Meta account to Offloda, we store the OAuth user access token, the identifiers of the ad accounts and Facebook Pages you selected, and the performance metrics we retrieve for them. We do not store Facebook Page access tokens — those are resolved per request and discarded.

You have three options, in increasing order of scope:

• Disconnect inside Offloda — open Connections, find the Meta connection, and choose Disconnect. This removes the connection and the credentials we hold for it.
• Remove Offloda from Facebook — in Facebook, go to Settings & Privacy → Settings → Apps and Websites, select Offloda, and choose Remove. Facebook notifies us automatically and we delete every Meta access token, ad-account and Page connection, and cached performance metric we hold for your Facebook account — no email required. Facebook shows you a confirmation code; you can check the status at any time at offloda.ai/data-deletion/status.
• Delete your whole Offloda account — removing the app on Facebook deletes your Meta data only. To delete your Offloda account and everything else in it, email us as described in section 1 above.

4. If an agency invited you

Offloda is a white-label platform used by marketing agencies on behalf of their own clients. If you were invited to Offloda by an agency, that agency — not Offloda — is the controller of the data held about you and its brands. Please direct your deletion request to the agency that invited you. If you contact us instead, we will forward your request to that agency and act on its instruction, and we will tell you that we have done so.

5. If you do not request deletion

If your subscription lapses or is cancelled, or your account otherwise becomes inactive and non-paying, we do not delete your data immediately. It remains dormant — retained on our servers but no longer synced or reported on — so that you can reactivate the account later without losing your history.

We permanently delete dormant account data 12 months after the account becomes inactive. Sending the deletion email described in section 1 removes that data ahead of the 12-month window, rather than leaving it stored for the remainder of the retention period.

6. What we may retain

After a deletion we may keep a limited amount of information where we are required or permitted to: records needed for legal, tax, accounting, security, or fraud-prevention purposes; and aggregated or de-identified usage statistics that can no longer be linked to you. Residual copies may persist in encrypted backups until those backups are overwritten on their normal rotation schedule.

7. Contact us

Questions about this procedure, or about a request already submitted, can be sent to the same address.

Offloda Labs Inc.

834 Kananaskis Dr., Kingston, Ontario, K7P 0B1, Canada

hello@offloda.ai